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Purple Console for Support Ops

Rating: 5
Author: Marcus Velez

Automated ticket triage and live chat speed combine to cut backlog, reduce human rework, and give hosting, cloud, SaaS, registrar, and ecommerce teams fast, accurate support.

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Integrations ready for hosting, cloud, SaaS, registrar, ecommerce

47% backlog reduction

Automation triages tickets before they reach human queues, saving operational costs and keeping CSAT scores climbing.

35% faster chat replies

Live chat copilot helps reps answer quickly, improving NPS while reducing costs.

0 dropped leads

Automation follows up on slow replies so no potential deals slip through slow workflows.

Intelligent Ticket Routing

Automated tagging and routing shrink queues and keep hosting, cloud, SaaS, registrar, and ecommerce queues calm.

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Live Chat Copilot

AI-assisted replies keep chat response times low and track lead conversations automatically.

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Integration Fabric

Connect ticketing, CRM, monitoring, billing, and developer tools without rewiring workflows.

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Insights Console

Live dashboards show CSAT, NPS, and retention gains from automation, so ops leaders see proof instantly.

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Integration ecosystem

Hosted for cloud, SaaS, ecomm

Hosting Badge

Cloud Sync

SaaS Ops

Registrar Hub

Ecommerce Core

Monitoring Mesh

Practical integrations keep automation reliable so support leaders can reduce operational spend while improving CSAT and NPS.

CTO

Alicia Norwood

Zola.CX automates every routing decision so our backlog shrank 47% and engineers stay focused on product work.

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Support Ops Manager

Marcus Velez

Automatic chat follow-ups make replies 35% faster and ensure no sales lead slips through slow responses.

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Ready for faster, accurate answers?

Stop leads slipping through slow follow-ups and let automation stitch ticket triage, chat, and integrations together so support teams can resolve issues with confidence.

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Scheduling and follow-up handled by our specialist team